Bring scattered voices together.
Review posts and comments from Douyin and Xiaohongshu in one place, making it easier to follow conversations about your brand and products.
Posts + comments / One viewSOCIAL INTELLIGENCE / FLOWVISION
Spot the signals earlier.
Get the right people informed.
From scattered social conversations to a shared understanding. Bring posts and comments together, use AI to find the themes, and send key findings to your team through DingTalk.
START WITH THE CONVERSATIONDouyinXiaohongshuDingTalk
SIGNAL UNDERSTANDING01—03
SOCIAL SIGNALSEvery comment adds context.
AI-ASSISTED ANALYSISFind the theme behind the noise.
DINGTALK WORK NOTIFICATIONBring findings to the people who act.
SEE THE CONVERSATION. UNDERSTAND THE CONTEXT. INFORM THE TEAM.SCROLL TO EXPLORE
/ 01FROM A SIGNAL TO A DECISION
Know what is being said.
Understand what needs attention.
A shift in sentiment. A recurring complaint. A message your team should see. Put them in context before deciding what comes next.
See the patterns that matter.
Use AI sentiment and topic classification, trend views, and a popularity–sentiment quadrant to inform your team's priorities.
Sentiment + topics / Better contextGet findings to the right people.
Generate reports and send key findings through DingTalk work notifications. Configure groups, user mentions and report links to help relevant colleagues continue the conversation.
Reports + DingTalk / Shared understanding/ 02EXPLORE THE PRODUCT
A new launch.
A closer look at the response.
Follow a fictional tea brand from its new-product launch to the comments behind the numbers, then explore the posts connected to specific audiences and topics.
Shiye Tea · Osmanthus Oolong Milk Tea
Fictional brand / Simulated launch scenarioSee how the conversation develops.
Read discussion trends, sentiment and recurring themes together. In this scenario, flavor attracts interest while wait times and delivery deserve a closer look.
Understand what the rating leaves out.
Return to individual comments and separate taste preferences from service issues. A compliment about flavor and a complaint about pickup can call for different team responses.
Connect an audience to the relevant posts.
Explore audience groups alongside keywords, then read the associated posts. Here, delivery and convenient pickup lead the team back to specific descriptions of waiting and packaging.
TAKE A CLOSER LOOK
Share the product overview with your team.
Chinese PDF · 8 pages · Approx. 1.2 MB
/ 03A WORKFLOW YOUR TEAM CAN USE
From social conversation
to a team conversation.
Explore how a signal can move from a post or comment to a finding, a report and an internal notification.
FLOWVISION / SIGNAL DESKILLUSTRATIVE SCENARIOS
Explore a scenario
01Gather the context
DDouyinSample post
“The new packaging looks different. Has the product changed too?”
Product discussionXXiaohongshuSample comment
“I would like a clearer explanation of what has changed.”
A signal to review02Understand the signal
A question worth clarifying.
Group questions about packaging and product changes. Review the original context before deciding how to respond.
A report to shareTurn the analysis into a team reference.
03Inform your team
DingTalk work notification
SELECTED RECIPIENTSBrand & communications team
Product-change questions have been grouped for review. Please assess whether clarification is needed.
Findings delivered for human review
Internal team communication through DingTalk.
Workflow illustration with fictional content. This is not a live product screen or customer case.HUMAN JUDGMENT INCLUDED
AI helps organize and interpret information. Your team reviews the context and decides how to respond. Configure recipients and content for your business, with DingTalk groups, user mentions, report links and scheduled daily or weekly reports.
/ 04BUILT AROUND THE WORK
Closer to your customers.
Clearer across your team.
Give different teams a common view of what customers are saying, with the context each needs to act.
Brand & communications
Track themes around your brand, understand how sentiment is changing, and prepare context for communication decisions.
Customer service & operations
Bring recurring experience issues into focus and share findings with the colleagues responsible for service and product improvements.
Marketing & campaign teams
Review audience conversations and content response, and use the findings to inform the next campaign or content brief.
/ 05START WITH YOUR BUSINESS
YOUR SIGNALS. YOUR PEOPLE. YOUR NEXT STEP.
What should your team
hear about sooner?
Tell us which brand or product you follow, which channels matter, and who needs the findings. We will walk through a workflow for your business.
Discuss your use caseDownload the Chinese product PDFservice@flowvision.tech